Web Reliability

1. Overview

Mitchell Kimbrough
Written April 24, 2019 by
Mitchell Kimbrough

You're responsible for a revenue-generating website. There are hundreds of experts giving you advice and pulling you in different directions. Wouldn't it be nice to have a way to just step back and understand the big picture?

Web Reliability is an overarching structure for thinking about a web property. It serves as an organizing principle and a roadmap, a meaningful tool to help owners of web properties keep track of how well they are – or aren’t - delivering on promises to their customers. At its essence, Web Reliability is a checklist of must-haves, the website essentials needed to ensure customers get their needs met. Web Reliability as defined here is a comprehensive guide, but it is not intended to be exhaustive. It is a work in progress and will continue to evolve over time.

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