Web Reliability

Chapter 1. Overview

Mitchell Kimbrough
Written April 24, 2019 by
Mitchell Kimbrough
Founder & CEO
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Web Reliability Table of Contents

You're responsible for a revenue-generating website. There are hundreds of experts giving you advice and pulling you in different directions. Wouldn't it be nice to have a way to just step back and understand the big picture?

Web Reliability is an overarching structure for thinking about a web property. It serves as an organizing principle and a roadmap, a meaningful tool to help owners of web properties keep track of how well they are – or aren’t - delivering on promises to their customers. At its essence, Web Reliability is a checklist of must-haves, the website essentials needed to ensure customers get their needs met. Web Reliability as defined here is a comprehensive guide, but it is not intended to be exhaustive. It is a work in progress and will continue to evolve over time.

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HealthCare.gov: Even The President of the United States Cares About Reliable Websites

On October 1, 2013, the much-anticipated new HealthCare.gov website was launched. This website was the technology hub of President Barack Obama's signature domestic policy achievement known now as Obamacare. Millions of Americans would come to the HealthCare.gov website, in some cases to get health insurance where they had none before.
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2. Who benefits from Web Reliability?

Your website exists to serve your customer. You earn and keep your customer's loyalty when they can flow smoothly through your well-designed web system to get what they need, every time.