You’ve got enough on your plate without random website problems throwing a wrench in your plans. Our web support retainer is like having a team of pros on speed dial—ready to jump in before things go sideways. We keep your site running 24/7, managing all the complex, behind-the-scenes stuff, so you don’t have to. No surprises, no stress—just a website that works how you need it to.
Your website should do more than just “work”. That’s why our retainer goes far beyond basic maintenance and support. Aside from routine tasks, like updates, security, and bug fixes, we’ll constantly look for ways to improve your site with new features, custom tools, and growth-boosting functionality.
We bring 20+ years of experience to every retainer, so you can relax knowing your website is in good hands – no matter how complex the platform. No ghosting, no excuses, no “that’s not in scope.” Experience pure peace of mind knowing our team has everything under control.
Our web support retainers don’t just keep your site running; they help it work harder for you. We’re here to make improvements that make marketing easier: from custom landing pages and easy-to-use page builders for quick updates, to better site search and tools that simplify admin tasks.
No matter what platform you’re using—Craft CMS, ExpressionEngine, WordPress, you name it—we know what it needs to perform at its best.
Slow sites drive visitors away. We’ll optimize your site to load faster and run flawlessly, making sure your users stick around and enjoy their experience.
Cyber threats are a real, ongoing risk. We implement regular security updates, monitor potential vulnerabilities, and respond to threats immediately.
No one likes bugs, especially your customers. We fix issues as soon as they appear so you won’t be left scrambling to put out fires that could’ve been avoided.
If something goes off-track, whether it’s a server issue, slow load times, or anything else—we catch it before it becomes a full-blown problem.
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Lisa Shields
Here Comes The Guide
More than simple support. You get a website that grows alongside your business.
We add new features and updates to keep your site aligned with what your team—and your customers—needs.
When something does go wrong, you don’t want it to linger. We fix issues quickly to minimize impact on your users.
Only pay for a set number of hours per month. It’s like having an in-house web team without the overhead.
Outdated tech is a gateway for hackers. We keep everything current to fend off potential risks before they happen.
Tier | Tier 1Baseline on-call support |
Best for | Smaller sites or new clients needing reliable backup |
Monthly Hours | 10-20 hours |
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Tier | Tier 2Ongoing tasks + monthly features |
Best for | Mid-sized sites with regular updates and features |
Monthly Hours | ~50 hours |
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Tier | Tier 3Managed sprints + daily engagement |
Best for | Larger sites needing ongoing improvements |
Monthly Hours | ~100 hours |
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Tier | Tier 4Full dev team + strategic sprints |
Best for | Enterprise-level sites needing a dedicated team |
Monthly Hours | 150+ hours |
What's Included |
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No surprises. No scrambling. Our process keeps your website in its best shape without adding to your to-do list.
We start by evaluating your entire site, identifying any immediate concerns and setting up a maintenance plan for everything from updates to optimizations.
Not sure what retainer plan suits you? Get in touch!