With a retainer, you’re not just booking us for emergencies or projects here and there—you’re locking in a team that’s consistently on hand, actively supporting and improving your site every month.

Retainer clients get priority in our work queue, meaning faster response times and a dedicated team that already knows your website. Plus, we’re not just waiting around for something to break. We’re here to help make improvements, streamline tasks, and boost performance.

Our retainers range from basic on-call support all the way up to full-scale development sprints, so there’s a good fit for different needs.

For smaller sites that just need a safety net, the baseline tier with 10-20 hours per month is great. If you’re looking to add features or need regular updates, our second tier with around 50 hours is ideal for more consistent work. Larger sites needing steady improvements and dedicated team support will benefit from the higher tiers with 100+ hours per month.

Not sure where you fit? Let’s talk through what you’re looking to achieve, and we’ll recommend the best level for your needs.

Our website maintenance retainer gives you access to our team every month for whatever your site needs most—whether it’s ongoing fixes, feature development, or just peace of mind knowing we’re on standby.

With a retainer, you’re covered for everything from handling emergencies and fixing bugs to adding new features and upgrades that keep your site performing well. We also keep an eye on things behind the scenes, helping reduce any points of friction that can slow your site down over time.

Each retainer is customized, so while some clients focus more on routine updates, others use their hours for bigger improvements or marketing support. Whatever your needs, we’re here to help make your site as reliable and efficient as possible.

We keep a running list of tasks—everything from upgrades to new features—and each month we pull from that list to fill the hours in your retainer. Some months, there may be fewer new features, so we’ll focus on things like updating your CMS or making backend improvements.

Other months, if there are more feature requests, we’ll tackle those and hold off on upgrades. It’s flexible and depends on what you need most that month. We work with you to set priorities so you’re always getting the most value out of your retainer time.

Since our retainers are a fixed monthly commitment, any unused hours don’t roll over. But don’t worry—we set things up to match what you actually need, so you’re getting full value out of your retainer every month. It’s our project lead’s goal to keep you updated on hours and make sure they are used if possible. 

If you ever go over the hours, no problem. We’ll just bill you for those extras at the same hourly rate, so there are no surprises. Our goal is to keep your retainer right-sized for your site’s needs and make sure you’ve got the support you need, month in and month out.

We know how important it is to keep your site running, so we do everything we can to avoid downtime. Before making any changes, we test updates in a separate environment to make sure nothing breaks. And when we need to do something big, we’ll schedule it during your site’s quiet hours to minimize any disruption.

Definitely. Whether you’ve got custom plugins, integrations, or special features running on your site, we know how to keep them working perfectly. We’ll handle updates, fix any hiccups, and make sure everything plays nicely together as your site evolves.

We’re experts in Craft CMS, ExpressionEngine, and custom-built platforms, but we’ve also got experience with WordPress, Shopify and other systems. Basically, if it’s a website that’s crucial to your business, we can help keep it running the way it should.

Just reach out! We’ll start with a chat to get a good feel for your site, your goals, and any headaches you’re dealing with right now. From there, we’ll create a retainer plan that fits your needs, and start taking care of your site as if it were our own.

Yes! Even if you’re not constantly updating content, the web’s always changing. Without regular maintenance, your site could become vulnerable to security risks, slow down, or run into compatibility issues. A retainer helps keep everything secure and running smoothly, so you don’t get any nasty surprises.

If your site gets hacked, we’ve got your back. We’ll jump in right away to restore everything, patch up any vulnerabilities, and add extra security measures to make sure it doesn’t happen again. With a retainer, you’ve got a team who knows your website inside and out, and is ready to act fast when you need us most.

It depends on the complexity, but for smaller updates or features, we can usually get them live in just a few days. For more complicated stuff, it might take a little longer, but we’ll keep you updated every step of the way. Either way, you’ll get priority.

We keep an eye on your site 24/7. Using monitoring tools, we track speed, uptime, and any errors that pop up. If we spot something out of place—whether it’s a slowdown or a glitch—we fix it right away before it impacts your users.