Web support retainers for a stress-free website

Name: Solspace
Price range: $

Take care of your business. We’ve got the technical stuff handled.

Tired of putting out fires? Get dependable website support.

You’ve got enough on your plate without random website problems throwing a wrench in your plans. Our web support retainer is like having a team of pros on speed dial—ready to jump in before things go sideways. We keep your site running 24/7, managing all the complex, behind-the-scenes stuff, so you don’t have to. No surprises, no stress—just a website that works how you need it to.

We’re the web support & maintenance company you can actually count on.

Your website should do more than just “work”. That’s why our retainer goes far beyond basic maintenance and support. Aside from routine tasks, like updates, security, and bug fixes, we’ll constantly look for ways to improve your site with new features, custom tools, and growth-boosting functionality.

We bring 20+ years of experience to every retainer, so you can relax knowing your website is in good hands – no matter how complex the platform. No ghosting, no excuses, no “that’s not in scope.” Experience pure peace of mind knowing our team has everything under control.

See our retainer plans

What’s included in our web support & maintenance services?

Our web support retainers don’t just keep your site running; they help it work harder for you. We’re here to make improvements that make marketing easier: from custom landing pages and easy-to-use page builders for quick updates, to better site search and tools that simplify admin tasks.

No matter what platform you’re using—Craft CMS, ExpressionEngine, WordPress, you name it—we know what it needs to perform at its best.

Speed Optimization

Slow sites drive visitors away. We’ll optimize your site to load faster and run flawlessly, making sure your users stick around and enjoy their experience.

Security Upgrades

Cyber threats are a real, ongoing risk. We implement regular security updates, monitor potential vulnerabilities, and respond to threats immediately.

Bug Fixes & Updates

No one likes bugs, especially your customers. We fix issues as soon as they appear so you won’t be left scrambling to put out fires that could’ve been avoided.

Performance Monitoring

If something goes off-track, whether it’s a server issue, slow load times, or anything else—we catch it before it becomes a full-blown problem.

Proactive Improvements

We learn your site inside and out, so we can add the right features when you need them. From custom landing pages to admin tools, we keep your website constantly evolving.

Reliable Support

Need changes? Got questions? Running into a new issue? Our retainers include dependable support that’s just an email or phone call away.

Solspace is truly a partner in all ways and I am confident in saying that our business would not be as successful as it is today if not for their diligent and enthusiastic work. And, they are downright FUN to work with - I think that's the very best part.

Lisa Shields, Here Comes The Guide

Why get website support from Solspace?

More than simple support. You get a website that grows alongside your business.

Constant growth

We add new features and updates to keep your site aligned with what your team—and your customers—needs.

Quick fixes

When something does go wrong, you don’t want it to linger. We fix issues quickly to minimize impact on your users.

Predictable costs

Only pay for a set number of hours per month. It’s like having an in-house web team without the overhead.

Peace of mind

Outdated tech is a gateway for hackers. We keep everything current to fend off potential risks before they happen.

Our website support retainer plans

Solspace’s retainer plans offer flexible options to fit your site’s needs, from essential on-call support to full-scale development and project sprints. Not sure which plan fits? Here’s a breakdown of each level, or you can read our guide for more info.

Tier	Best for	Monthly Hours	What's Included
Tier 1 Baseline on-call support	Smaller sites or new clients needing reliable backup	10-20 hours	Emergency response with a 3-hour SLA Quick troubleshooting and fixes Regular updates for plugins, server issues, and speed optimization
Tier 2 Ongoing tasks + monthly features	Mid-sized sites with regular updates and features	~50 hours	Assigned developer for ongoing support Weekly check-ins to prioritize tasks Monthly feature development (e.g., landing pages, marketing-driven updates)
Tier 3 Managed sprints + daily engagement	Larger sites needing ongoing improvements	~100 hours	Dedicated lead developer with daily attention Weekly planning and status calls Agile sprints (1-2 weeks) for feature rollouts Project management support
Tier 4 Full dev team + strategic sprints	Enterprise-level sites needing a dedicated team	150+ hours	Lead developer and full team support Regular planning and strategic guidance High-value releases and UX improvements Parallel work streams for big projects

Tier	Tier 1 Baseline on-call support
Best for	Smaller sites or new clients needing reliable backup
Monthly Hours	10-20 hours
What's Included	Emergency response with a 3-hour SLA Quick troubleshooting and fixes Regular updates for plugins, server issues, and speed optimization
Tier	Tier 2 Ongoing tasks + monthly features
Best for	Mid-sized sites with regular updates and features
Monthly Hours	~50 hours
What's Included	Assigned developer for ongoing support Weekly check-ins to prioritize tasks Monthly feature development (e.g., landing pages, marketing-driven updates)
Tier	Tier 3 Managed sprints + daily engagement
Best for	Larger sites needing ongoing improvements
Monthly Hours	~100 hours
What's Included	Dedicated lead developer with daily attention Weekly planning and status calls Agile sprints (1-2 weeks) for feature rollouts Project management support
Tier	Tier 4 Full dev team + strategic sprints
Best for	Enterprise-level sites needing a dedicated team
Monthly Hours	150+ hours
What's Included	Lead developer and full team support Regular planning and strategic guidance High-value releases and UX improvements Parallel work streams for big projects

Our process, your peace of mind.

No surprises. No scrambling. Our process keeps your website in its best shape without adding to your to-do list.

Thorough site audit

We start by evaluating your entire site, identifying any immediate concerns and setting up a maintenance plan for everything from updates to optimizations.

Ongoing maintenance

We handle all the regular updates, CMS, plugins, custom code, and monitor performance. If we spot something out of place, we act before it turns into a problem.

Fast, responsive support

When you need us, we’re here. Whether it’s an emergency fix, adding new features, or answering questions, we’re just a call away.

Find your perfect website retainer plan

Not sure what retainer plan suits you? Get in touch!

Let's talk retainers

Web support retainers for a stress-free website

Take care of your business. We’ve got the technical stuff handled.

Tired of putting out fires? Get dependable website support.

We’re the web support & maintenance company you can actually count on.

What’s included in our web support & maintenance services?

Speed Optimization

Security Upgrades

Bug Fixes & Updates

Performance Monitoring

Proactive Improvements

Reliable Support

Why get website support from Solspace?

Constant growth

Quick fixes

Predictable costs

Peace of mind

Our website support retainer plans

Solspace’s retainer plans offer flexible options to fit your site’s needs, from essential on-call support to full-scale development and project sprints. Not sure which plan fits? Here’s a breakdown of each level, or you can read our guide for more info.

Tier 1

Tier 2

Tier 3

Tier 4

Tier 1

Tier 2

Tier 3

Tier 4

Our process, your peace of mind.

Thorough site audit

Ongoing maintenance

Fast, responsive support

Find your perfect website retainer plan

FAQs

What’s the difference between a retainer and just hiring Solspace when I need help?

How do I know which retainer tier is right for my business?

What does a website maintenance retainer include?

How often are updates performed?

What if I don’t use all my hours in a month?

Will there be downtime during updates?

Can you manage custom plugins and features?

What platforms do you support?

How do we get started with a retainer?

Is a maintenance retainer really necessary if my site doesn’t change often?

What if my site gets hacked?

How quickly can you add new features?

What kind of performance monitoring do you offer?