Where experts are available who can bring deep experience to bear, strategy will end up more sound and dependable.

In the context of strategic planning work, management emphasizes the critical necessity of validation - checking your strategy against reality to ensu...

Reliability in the context of infrastructure is synonymous with simple.

Providing both emotional and analytical support for our customers resulted in success for everyone.

Failing to provide a clear path and support for your customer's emotional being can create so much friction that their path is effectively blocked.

At the strategic level, once you have successfully identified customer motivation and then sustained it by orchestrating a clear path to their desired...

Guide benevolently and you will achieve longevity and reliability by staying true to your customer's trust.

Strong narrative + compelling design + smart architecture = customer success.

See your customer's future and soon they will flow towards it.

Just as Virgil guided Dante out of hell and on toward paradise, you too are the guide of someone's journey.

The effective leader uses metrics to see challenges emerging before they become problems.

Ongoing conversation exposes each participant to new ways of being and as such delivers opportunity for continuous improvement.

Humor reminds and allows us to release attachments to old versions of ourselves.

A team who is led by someone dedicated to low friction and team serenity can sustain their drive to serve over a long period of time.