Failing to provide a clear path and support for your customer's emotional being can create so much friction that their path is effectively blocked.

At the strategic level, once you have successfully identified customer motivation and then sustained it by orchestrating a clear path to their desired...

Guide benevolently and you will achieve longevity and reliability by staying true to your customer's trust.

Strong narrative + compelling design + smart architecture = customer success.

See your customer's future and soon they will flow towards it.

Just as Virgil guided Dante out of hell and on toward paradise, you too are the guide of someone's journey.

The effective leader uses metrics to see challenges emerging before they become problems.

Ongoing conversation exposes each participant to new ways of being and as such delivers opportunity for continuous improvement.

Humor reminds and allows us to release attachments to old versions of ourselves.

A team who is led by someone dedicated to low friction and team serenity can sustain their drive to serve over a long period of time.

In the realm of human interactions and team efficiency it should go without saying that physical, mental and relationship health are tied to less fric...

Trust cannot be underestimated and its importance on a team cannot be overstated. Within a group of people, if there was ever something that completel...

Which is better, the leader who everyone looks up to or the leader who goes almost unnoticed?

Why is everything so quiet? We haven't had a crisis in weeks? Are we still in business?