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Communicate first, meet deadlines second

January 13, 2009

Better to talk with your client every day and miss your deadlines than to meet your deadlines and never pick up the phone. Many times over the years I have learned the lesson above. The power of the check-in call is undeniable from my point of view. Several times, during busy seasons, we have met deadlines and under-spent on budgets, yet still frustrated our...

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